Maggie is co-director of The Patient Revolution, an action and advocacy movement for careful and kind patient care; arming patients and the public with the tools, resources and support they need to tell their stories and wrestle with uncertainty in the clinical and public spheres. She has spent over a decade as a designer & researcher in the healthcare space, including 7+ years at the Mayo Clinic’s Center for Innovation. She teaches in the Design for Social Innovation program at the School of Visual Arts (SVA) in NYC and has published in journals ranging from Design Issues to Archives of Internal Medicine.
Victor M. Montori, MD is a Professor of Medicine at Mayo Clinic. An endocrinologist and health services researcher, Dr. Montori is the author of more than 550 peer-reviewed publications and is among the top 1% of researchers with most cited papers in clinical medicine worldwide in the last decade. He is a Senior Advisory at the Agency for Healthcare Research and Quality, member of the Editorial Advisory Board for the BMJ, and Director of Late Stage Translational Research at the Mayo Center for Clinical and Translational Science. He is a recognized expert in evidence-based medicine and shared decision making, and developer of the concept of minimally disruptive medicine. He works in Rochester, Minnesota, at Mayo Clinic’s KER Unit, to advance person-centered care for patients with diabetes and other chronic conditions.
Healthcare is about understanding who you are and what ails you and then figuring out how best to move forward. For this, healthcare needs to see you and your situation in high definition; the full, messy, contradictory picture. For that, it needs your involvement. What emerges from a healthcare encounter should reflect your goals and the best knowledge, not an organization’s business objectives. Healthcare should be propelled by solidarity.
The Patient Revolution is an action and advocacy movement for careful and kind patient care. We see mobilizing individuals, communities and the public as the key to changing the status quo. We believe in arming people to tell stories; stories about their lives, stories about their capabilities and limitations, and stories about what risks, benefits and trade-offs look like from their point of view. We want people to tell these stories in exam rooms and hospital rooms, in their communities and in the rooms where decisions get made.
Systemic level change in healthcare so that human relationships, empathy, compassion and generosity are actively prioritized and supported.
Knowledge and Evaluation Research (KER) Unit, Mayo Clinic
Provide individuals, communities and the public with the resources, skills, practice spaces, tools, and amplification to tell their stories and advocate for careful and kind patient care.